(Click on headings for more information).


Management Team – Operations and Support Services Management

Operations Manager
Ashleigh is the powerhouse behind the scenes, making sure everything runs like clockwork. As our Operations Manager, she’s the go-to person for keeping projects on track, teams connected, and goals achieved with precision and care. With a sharp eye for detail and a passion for efficiency,

She also plays a key role in the development and improvement of our Self Directed Support Team.

Fun Fact: Ashleigh was sacked by Harry Styles of One Directions dad. True or False?


Adults Team

Self-Directed Support Assistant (Adults)

Gail plays a vital role in helping adults get started with Direct Payments. She’s known for her approachable manner and practical know-how, making her a fantastic point of contact for anything related to adult self-directed support.

Fun Fact: Gail’s lemon drizzle cake is legendary! True or False?

Self-Directed Support Assistant (Adults)

Carolyn supports adults through every step of the Direct Payments process and also handles important audit work. Her attention to detail and friendly approach make her a trusted part of the team.

Fun Fact: Carolyn loves puzzles and brain teasers—she says it keeps her audit skills sharp! True or False?


Children’s Team

Self-Directed Support Assistant (Children)

Clare is the newest member of the team, bringing fresh energy and a caring approach to her role. She supports families with setup visits and follow-up support, always with a friendly smile.

Fun Fact: Clare loves the outdoors—especially coastal walks and nature trails! True or False?


Admin/Finance

Self-Directed Support Assistant (Finance)

Kirsty is our finance whiz—handling payroll, payments, insurance renewals, and more. She’s always happy to explain things in a way that makes sense.

Fun Fact: Kirsty secretly enjoys colour-coding spreadsheets! True or False?

Self-Directed Support Assistant (Admin)

Known as the “Coordinator of Chaos,” Lynne keeps everything running smoothly behind the scenes. From answering calls to creating adverts, she does it all with humour and heart.

Fun Fact: Lynne has Sir Tom Jones’s jacket handing on her wall True or False?


We’re a small but mighty team! Sometimes we’re out meeting people, attending training, or in meetings—but we do our best to keep the phone line covered.

📅 Monday to Friday
🕘 9:00 AM to 1:00 PM
📞 0191 424 6424

During busy times, there might be a short delay—thanks for bearing with us!

Even when the Duty Line is closed, we can still be contacted via Self Directed Support Team Self.DirectedSupportTeam@southtyneside.gov.uk

Self-Directed Support Team – Yellow Floor
Town Hall and Civic Offices
Westoe Road
South Shields
NE33 2RL

Already in touch with a named worker?
Feel free to contact them directly by email or phone.

Or, you can reach the Let’s Talk team:

📞 0191 424 6000
Monday to Thursday: 8:30 AM to 5:00 PM
Friday: 8:30 AM to 4:30 PM

📞 0191 456 2093 (For emergencies outside office hours)



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