Frequently Asked Questions (FAQ)
This section is here to help answer some of the most common questions we receive. Whether you’re looking for guidance, troubleshooting tips, or general information, you’ll likely find what you need here. However, we know that not every question has a ready-made answer. If you can’t find what you’re looking for, please don’t hesitate to get in touch—we’re always happy to help.
What does being a Personal Assistant to someone involve?
This guide is for people who want to be, or are already working as, a personal assistant. It explains more about the role, why it’s a great job, and how you can find work. It also has useful information about what to expect when you first start and what learning and development you could do.
What should I be being paid?
You must pay at least the minimum wage or the National Living Wage as appropriate. These changes every year so call the Pay and Work Rights Helpline on 0300 123 1100 for the latest rate.
What holidays am I entitled to?
Almost all people classed as workers are legally entitled to 5.6 weeks’ paid holiday a year (known as statutory leave entitlement or annual leave). Including agency workers, workers with ‘irregular hours’ (where the number of hours they work in a pay period often or always changes), ‘part-year’ workers (where there are periods of at least a week in a leave year where they do not need to work and are not paid)
Can I chose the hours to suit me? What hours can I be asked to work?
Your role as a Personal Assistant is designed to work around your wants and needs, whether that’s fitting in with family commitments, additional work or simply how you want your work-life balance to be! We do not direct or control you. There is no head-office to have to report to, you are in charge of the days, times and hours you want to work. Simply apply only for work opportunities that suit you.
Working hours and rest break information – Handing in your notice
Do I need a driving licence to be a PA? What about insurance, petrol and mileage?
Not necessarily, but it will depend on the needs of the individual you are supporting. Some individuals may require you to drive them to appointments/activities, they may have their own car that you are required to drive or you might be expected to drive someone in your own vehicle (you will need to have business use car insurance for this).
If the person you support receives a Direct Payment budget, they will usually need to pay for mileage on a private basis direct to you. We recommend 45p per mile. You will be responsible for paying for fuel.
What if things go wrong?
If an employment related dispute or disagreement arises the first thing to do is to be honest, open and discuss it directly with the person you work with. Maybe they are not aware there is a problem or there has been a misunderstanding. However, if this does not address the issue, you may have additional concerns, or feel you have been treated unfairly, seek advice from your liability insurer about what to do next.
For independent employment related advice and guidance contact ACAS
Can I take my child with me to my job?
As you are employed to do a job, you should not be taking any other people with you. It is best to speak to your employer as they may be alright as a one off, but not as a regular occurrence.